In this context, we pay attention to each individual customer with all their individual needs. Our friendly staff are always happy to assist you. For any questions, comments, and issues, we are happy to advise you personally! First, decide what you want: exchange of goods or refund. You are required to provide the payment receipt and all necessary documentation upon request.
Your part must be in a saleable condition and in the same completeness as it was sold: undamaged, without scratches, with packaging and safety elements. The item must be unused.
How does the return work? Send your package back to us.
If the part is undamaged, the refund will be processed immediately. Return address: Autodoc AG, Rhinstraße 132, 12681 Berlin, Germany. Please note that the final compatibility check is only possible with the help of the so-called OEM (Original Equipment Number) or the Vehicle Identification Number (VIN). The descriptions of our products only contain technical specifications and cannot guarantee their compatibility with a specific vehicle.Before placing an order, you should check the OEM provided in the description of the respective item or contact us to check compatibility based on the VIN. Instructions for the disposal of used oil and brake fluid.
Instructions for the disposal of batteries and battery deposit.