Desguaces Melli CAT Sierra Verde S.L with CIF B06924435 and fiscal address at Ctra Sevilla - Lisboa (Cruce Valdelarco) 21291 Galaroza (Huelva) offers its customers the legally established warranty for used spare parts. See exceptions in the specific warranty section. Provided that the installation of the spare part is carried out in authorized workshops in accordance with current legislation. Our warranty covers the replacement of the part or the refund of its amount, meaning that if the part is defective or its performance is not adequate compared to what is offered, we will offer you another equivalent part, and in case we do not have it in stock, we will refund the total amount in the same form of payment, within the normal terms from the date of purchase.
The warranty does not cover: workshop expenses, travel expenses, towing expenses, loss of income, and other expenses resulting from the possible immobilization of the vehicle. Improper handling, inappropriate use, negligence, damage during installation, defective installation or maintenance by non-professional personnel, overload, power surges, and other external causes not attributable to the condition and quality of the product. Damage caused by transportation, impacts or weather phenomena, or any other force majeure cause not attributable to the condition and quality of the product. In case of damage caused by transportation, you must inform us directly within 24 hours.
Normal wear parts related to vehicle use: tires, bulbs, discs, clutches, batteries, brake pads, etc. Lack of maintenance or incorrect or inadequate maintenance according to the manufacturer's instructions. Repairs or installations carried out once the non-conformity of the product has been declared or those carried out when there is an original defect and without said non-conformity having been previously declared. Maintenance or adjustment operations and periodic checks. Paint damage or paint damage that is not serious and results from normal wear, as these are used parts. Parts that have been modified, erased, seals broken, or markings removed. Parts and spare parts lose their warranty if they have been tampered with.If you do not agree with all or part of the specifications of this document, please return the material to us unopened and without removing the seals. Alteration of the seal will result in the ACCEPTANCE of our warranty and return policy. For this purpose and as proof of compliance, after reading and approving it, the customer accepts it.
All our engines and gearboxes have a 3-month warranty and no other period of time for legal purposes. If a specific warranty period is agreed between the buyer and the seller at the time of sale, that is the one that applies and not the previous one. This period must be specified on the sales invoice. Only the main part of the engine, including the cylinder head and block, as well as its internal working parts, is covered.
External parts mounted on the engine are excluded, such as the injector housing, injectors, glow plugs, spark plugs, belts, sleeves, distributor, ignition coils, water pump, thermostat, flywheel, clutch, turbocharger, intake and exhaust manifolds, various radiators, vacuum pump, fan, various sensors, and electrical installations. For the warranty to be valid, it is mandatory to change the timing kit, replace the water pump and thermostats, and accredit this change with an official invoice from an Authorized Workshop, otherwise the Warranty will be null and void.
Assembly and disassembly work is absolutely excluded from the warranty in all cases. Control units, electronic parts, or electrical equipment are NOT covered by the warranty. Due to the fragility of their components, they can only be damaged if they are installed in a vehicle, for example, if the vehicle experiences a short circuit. Control units can store the history of the vehicle from which they have been removed. To reuse it, it is necessary to proceed with a reset (deletion of stored data) and emptying the data of the vehicle to be repaired.
Incorrect replacement can make the control unit unusable, so it should only be installed by professionals. Proof of purchase is required for the warranty to be valid. You must keep the original packaging of the part. Return shipping costs are the responsibility of the customer.
However, if the warranty or conformity return applies to the returned product, the customer will be reimbursed for all costs associated with the return. In case of replacement as a warranty solution, the customer will receive the part within a maximum of 48 hours from the receipt of the defective part in our premises.
In case of a credit note for the replacement, it will be made within 10 days of receiving the product in our facilities, as it must undergo an inspection and verification process.