If the part is within the warranty period and conditions and is defective, we will offer you another one, and if we do not have it in stock, we will refund you. Desguaces Melli CAT Sierra Verde S. L with CIF B06924435 and registered address at Ctra Sevilla - Lisboa (Cruce Valdelarco) 21291 Galaroza (Huelva) offers its customers the legally established warranty for used spare parts.
See exceptions in the specific warranty section. Provided that the installation of the spare part is carried out in authorized workshops in accordance with current legislation.
Our warranty covers the replacement of the part or the refund of its amount, that is, if the part is defective or its performance is not adequate compared to the offered ones, we offer you another equivalent part, and in case we do not have it in stock, we refund you the total amount in the same form of payment, in the normal terms from the date of purchase. The warranty does not cover workshop fees, travel expenses, towing fees, loss of earnings, and other expenses resulting from the possible immobilization of the vehicle. Improper handling, inappropriate use, negligence, damage during assembly, faulty installation or maintenance by non-professional personnel, overload, overvoltage, and other external causes not attributable to the condition and quality of the product.Damages caused by transportation, impacts, or atmospheric phenomena, or any other cause of force majeure not attributable to the condition and quality of the product. In case of damages caused by transportation, you must inform us directly within 24 hours. Normal wear and tear parts related to the use of the vehicle such as tires, bulbs, discs, clutches, batteries, brake pads, etc. Lack of maintenance or incorrect or inadequate maintenance according to the manufacturer's instructions. Repairs or installations carried out once the non-compliance of the product has been declared or those carried out when there is an original defect and without said non-compliance having been previously declared. Maintenance or adjustment operations and periodic checks. Damage to paint or paint damage that is not serious and results from normal wear and tear, as they are used parts. Parts that have been modified, erased, broken seals, or broken markings. Parts and spare parts lose their warranty if they have been tampered with. If you do not agree with all or part of the specifications in this document, please return the material to us without opening it and without removing the seals. Alteration of the seal will result in ACCEPTANCE of our warranty and return policy. For this purpose and as proof of compliance, after reading and approving it, the customer accepts it.
All our engines and gearboxes have a 3-month warranty, and no other period of time for legal purposes. If a specific warranty period is agreed between the buyer and the seller at the time of sale, it is the one that applies and not the previous one. This period must be specified on the sales invoice.Only the main part of the engine, including the cylinder head and block, as well as its internal working parts, is covered. External parts mounted on the engine, such as the injector housing, injectors, glow plugs, spark plugs, belts, sleeves, distributor and ignition coils, water pump, thermostat, flywheel, clutch, turbocharger, intake and exhaust manifolds, various radiators, depressor, fan, various sensors, and electrical installations are excluded. For the warranty to be valid, it is mandatory to change the timing belt kit, replace the water pump and thermostats, and accredit this change with an official invoice from an Approved Workshop, otherwise the warranty will be null and void.
Assembly and disassembly work is absolutely excluded from the warranty in all cases. Control units, electronic parts, or electrical equipment are NOT covered by the warranty. Due to the fragility of their components, they can only be damaged if they are installed in a vehicle, for example, if the vehicle experiences a short circuit. Control units may store the vehicle history from which they were removed. To reuse it, it is therefore necessary to proceed with a reset (deletion of stored data) and emptying of the data of the vehicle to be repaired.Incorrect replacement may render the control unit unusable, so it should only be installed by professionals. Proof of purchase is required for the warranty to be valid.
You must keep the original packaging of the part. The return shipping costs are the responsibility of the customer. However, if the warranty or conformity return applies to the returned product, the customer will be reimbursed for all costs associated with this return. In the case of replacement as a warranty solution, the customer will receive the part within a maximum of 48 hours from the receipt of the defective part at our premises.
In the case of a credit note for replacement, it will be made within 10 days of receiving the product at our facilities, as it must undergo an inspection and verification process.