Shipping and collection costs for returns will be at your expense. Autodesguaces Alicante offers its customers, except for control units or electronic components, a minimum warranty period of 1 year according to royal legislative decree 1/2007, subject to what is accepted in the warranty booklets based on the type of material. If failures occur during the warranty period, you must inform and deliver the warranted item to Autodesguaces Alicante SL, who will evaluate the part and proceed with its exchange or refund. If the part is not defective, you will receive a voucher of equal value redeemable for parts in stock.
The warranty does not cover labor, defects, damage caused by part failure, improper installation, or failure to follow manufacturer's maintenance instructions. Complete replacements have a maximum return period of 7 days, provided they are not tampered with and the invoice proving its presentation is provided; after that, no returns will be accepted. In accordance with Article 18 RD 782/98, development of Law 11/97 on packaging and packaging waste, the person responsible for delivering the used waste containers for proper environmental management will be the final holder. To make such a return, you must know that: The product must be in perfect condition and in its original packaging.
The product must have its warranty seals intact. The product must not have been installed on the vehicle.You cannot use the replacement packaging as a postal package; do not stick the delivery note directly onto the replacement's cardboard as our company may not accept the product. Depending on the condition of the returned part (incomplete, damaged, packaging in poor condition), the refund may be refused. Logically, if the product was not the one requested or has a defect, this warranty includes it. Once we have received the goods in our warehouses and verified that all the above conditions exist, Autodesguaces Alicante will accept the return of the product and proceed with the refund of its amount according to the payment method made, and if applicable, the shipment of the new product.